Privacy policy

Summary of personal data processing on an informational website with WhatsApp contact, email and analytics only with consent.

Data that may be processed

Data voluntarily sent by the user through WhatsApp or email.
Technical browsing data (IP address, HTTP headers) managed by the hosting provider.
GA4 analytics data only if the user accepts analytics cookies.
Non-sensitive events such as WhatsApp clicks, PDF downloads, language changes, market selection or map location selection.

Consent: for GA4 analytics cookies (Art. 6.1.a GDPR).
Pre-contractual or contractual measures: when the user contacts via WhatsApp or email to arrange an appointment (Art. 6.1.b GDPR).
Legitimate interest: server security logs and protection against unauthorised access (Art. 6.1.f GDPR).
Legal obligation: where required by applicable law (Art. 6.1.c GDPR; Law 1581/2012 Colombia).

WhatsApp or email enquiries: retained for as long as needed to respond and manage the appointment, then deleted or anonymised.
Hosting technical logs: in accordance with the provider's policy, typically up to 90 days.
GA4 data: according to the retention period configured in Google Analytics (14 months by default).
In all cases, data is retained only as long as necessary for its purpose or to comply with legal obligations.

Hostinger or the active hosting provider: manages servers and access logs.
Google LLC (Google Analytics): only if the user accepts analytics; Google acts as a data processor under the EU–US Data Privacy Framework (DPF).
Meta Platforms / WhatsApp: when the user clicks a wa.me link and opens WhatsApp, Meta processes data under its own terms.
Social networks (Instagram, Facebook, TikTok): only if the user clicks the relevant links; each platform applies its own policy.
International transfers outside the European Economic Area (EEA) may occur with providers that have adequate safeguards in place (Standard Contractual Clauses or other recognised mechanisms).

When you click a wa.me link and start a conversation, the message content, phone number and associated metadata are processed by Meta Platforms Inc. under its terms of service.
Cejas Internacionales uses those messages solely to respond to enquiries and manage appointments.
WhatsApp conversations are not stored outside the application itself.

Colombia (Law 1581/2012): right to know, update, rectify, erase your data and revoke consent. Contact: contacto@cejasinternacionales.com. You may also file a complaint with the SIC (Superintendencia de Industria y Comercio).
Spain / European Union (GDPR): rights of access, rectification, erasure, objection, restriction of processing and data portability. Contact: contacto@cejasinternacionales.com. You may also lodge a complaint with the AEPD (www.aepd.es).
Switzerland (revFADP): rights of access, rectification, erasure and, where applicable, portability. Contact: contacto@cejasinternacionales.com.
We will respond to any request within a maximum of one month (GDPR Art. 12.3) or within the legally established period for the applicable jurisdiction.

This website is not directed at children under 14 years of age.
We do not intentionally collect or process information from minors.
If you believe a minor has provided personal data, please contact us so we can delete it.

GA4 does not receive names, phone numbers, emails, photos, written messages or sensitive data.
Permitted GA4 events (WhatsApp clicks, downloads, language changes, market selection) do not directly identify the user.
You can view the list of permitted events and the Consent Mode configuration in our Cookie policy.

Necessary

They allow the website to work and cannot be disabled from the panel.

Analytics

They help measure visits and clicks without sending personal data in events.

Preferences

They store experience preferences if future features require them.

Marketing

Marketing cookies are not currently used.